Michael Jakuc

Hospitality professional with over 7 years of experience in luxury front-office operations, concierge services, and guest experience. As Front Office Manager, I oversee daily operations at a property recognized with a Michelin Key and included on the Forbes Travel Guide Star Awards list, while also assisting operations at a spa recognized among the Top 100 Spas in America for two consecutive years. I am passionate about delivering exceptional service, leading high-performing teams, and creating memorable guest experiences in fast-paced luxury environments. My experience includes guest relations, service recovery, staff development, operational management, and cross-department collaboration to ensure seamless service.