Customer Care&Operations Assistant

As a Customer Service & Operations Assistant at Artipoppe, you ensure an exceptional experience for our customers by providing excellent support and keeping operational processes running smoothly. You combine a service-oriented mindset with a hands-on, proactive approach to support our Customer Care and Operations team, helping to create a seamless, efficient, and enjoyable experience that reflects our brand’s commitment to excellence and luxury.

Your responsibilities include, but are not limited to

Customer Service

• Providing exceptional online customer service through excellent written communication;

• Managing customer cases, providing support and information regarding products, stock availability, order inquiries, returns, exchanges, and shipping;

• Handling hands-on order processing tasks such as preparing and packing international product shipments;

• Maintaining close cooperation with our shipping department and partners (FedEx, DHL, PostNL);

• Driving continuous improvement in internal processes.

Operations

• Accurately and efficiently printing and processing shipping labels;

• Packing products with care and attention to detail, ensuring a luxury unboxing experience for our customers;

• Writing personalized gift cards to add a thoughtful finishing touch to orders;

• Processing orders in our administrative systems with accuracy and precision;

• Preparing orders for courier delivery, ensuring timely and smooth shipments.

Your qualifications:

• Impeccable written and verbal command of English;

• Excellent Microsoft Office skills;

• Proactive and time management;

• Attention to detail;

• Hands-on mentality;

• Experience in customer care is a pre;

• Able to set the highest possible standards both for yourself as well as everything around you;

• A passion for the customer and ability to deliver exceptional customer service.

This role also offers:

• A 7-month contract;

• An open and collaborative work environment where your ideas and contributions are valued;

• A friendly, positive, and supportive team atmosphere;

• Fresh, organic fruit and well-being activities such as yoga;

• 25 vacation days per year;

• Opportunity to work remotely (10 business days per year);

• A bicycle leasing program for sustainable commuting;

• Artipoppe employee discount program;

• Yearly team (building) events;

• MacBook provided

36 – 40 hours a week at Artipoppe HQ in Lexmond, The Netherlands.

If you are interested in becoming Artipoppe’s Customer Service & Operations Assistant and think you match our brand DNA and qualifications, please apply to careers@artipoppe.com, enclosing your Curriculum Vitae and letter of motivation.

All applicants will receive equal consideration without regard to gender identity, race, religion, national origin or disability.