Customer Success Internship

Help restaurants handle every call and capture every opportunity!

At Bonnie, we serve local businesses by automating calls with AI, so they can focus on what truly matters. Great service on-site.

Restaurants rely on phone calls for reservations, guest inquiries, and event bookings, but missed calls mean lost revenue. Bonnie ensures every call is answered, bookings are handled, and follow-ups happen automatically via WhatsApp. We work with individual restaurants and large groups and are expanding through resellers into new verticals.

We’re looking for a Customer Success Intern to join our team and help restaurants succeed with Bonnie. You’ll be hands-on from day one, supporting hospitality clients, implementing tools, solving real issues, and helping us build the road to self-serve.

You’ll work alongside a team of three CSMs, learn fast, and gain exposure to AI tooling, SaaS onboarding, product feedback, and client communication.

⚠️ We only offer one internship every six months, so this is a rare opportunity to make a real impact early in your career.

What you’ll be doing

• Support onboarding — Help new customers get started with Bonnie and feel confident using the product.

• Be the first point of contact — Assist restaurants and hospitality teams with questions, guidance, and troubleshooting.

• Keep customers happy — Track incoming issues and help resolve them quickly with the team.

• Work with product & engineering — Help spot bugs, track patterns, and flag opportunities for improvements.

• Support self-serve rollout — Help build and manage ticketing systems, knowledge bases, and other tools that help us scale.

• Implement AI tools — Use tools like ChatGPT and Claude to accelerate workflows and improve service.

• Gather feedback — Listen to customer needs and share insights with the product team.

• Use smart tools — You’ll work with Notion, Looker (BI), ticketing tools, and more.

Who are we looking for

You don’t need to be an expert, but you do need to be curious, empathetic, and proactive. You’re someone who finds satisfaction in helping others succeed and doesn’t rest until problems are solved.

• You’re a people person — You enjoy building relationships and making customers feel heard and supported.

• You solve, not stall — You take initiative and troubleshoot effectively, even if you don’t have all the answers right away.

• You’re technically curious — while coding isn’t required, you’re comfortable navigating product quirks, investigating issues, and collaborating with engineers to uncover root causes. You thrive on understanding how things fit together and how systems tick.

• You’re structured — You stay organised, prioritise tasks, and follow through.

• You learn fast — You’re eager to understand Bonnie’s product and the hospitality space inside out.

• You care — About local businesses, great service, and doing things well.

• You’re AI-first — You’re eager to adopt AI in every process of your work. You’re comfortable using tools like ChatGPT and Claude to work faster, solve problems, and deliver high-quality support with precision. We are an AI-first company and so are you.

• You’re product-minded — You think like a builder. You’re not just here to support the product, you help shape it.
  

Why join bonnie?

💥 Action-packed internship in a very fast-growing AI startup
💰 We pay well — above market standard for internships
♥️ A love for hospitality is a big plus
🎓 Potential to stay on after graduation (we’re serious — ask our last intern 😉)
🍽 An amazing office, fresh lunch, great coffee, pool table and the best team vibe
💻 Full setup — MacBook, tools, and everything you need to hit the ground running
🎉 Quarterly team events — we celebrate wins together

We serve the underserved. Giving local businesses the tech they deserve.

Local businesses are the backbone of our communities, yet most software companies focus on big enterprises, leaving them with outdated systems and constant interruptions.

With 12+ years of experience building software for this space, we saw the gap — missed calls, lost revenue, and teams struggling to keep up. After scaling a platform that helped 55,000 businesses grow, we set out to fix this.

Bonnie ensures every call is answered and every opportunity is captured, giving restaurants and local businesses cutting-edge technology that keeps them running smoothly and always available.

If you’re looking for a high-impact role where you can grow quickly, help others succeed, and shape the future of a product loved by real businesses — let’s talk.